Returns & Exchanges

At Zosi, we stand by the quality of our electronics and offer a 30-day satisfaction guarantee to ensure you have the best experience with our products. If you are not completely satisfied with your purchase, you can return or exchange your item in its original condition for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Zosi account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your device in its original packaging, including all cables, manuals, and accessories to ensure a smooth inspection process.

• 3.
  Ship the Item

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location; be sure to keep your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technical team verifies the condition of the returned electronics, your refund or exchange will be processed within 5 to 7 business days to your original payment method.